To see if TCP/IP is installed on your machine
Step 1: Click Windows Start and then click Run.
Step 2: In the Run dialog box, depending on your operating system, do the following
Windows 95, 98, and Me users: Type command and click OK.
Windows NT, 2000, and XP users: Type cmd and click OK.
The command line window opens which is a black window with light gray text.
Step 3: In the command line window, type ping 127.0.0.1 and press Enter. This is your local host address. The address assures that TCP/IP is installed and functions properly.
Your ping test was successful and TCP/IP is properly installed if you receive the response Reply from 127.0.0.1 bytes=32 time<xms TTL=128. Note that numbers will appear in place of each x.
Your ping test was unsuccessful and TCP/IP is not installed if you receive the response Request timed out. If your request was unsuccessful, TCP/IP is not properly installed on your computer. Consult the help section of your computer operating system and search for installing TCP/IP.
To see if you can connect to the Internet
Step 1: Click Windows Start and then click Run.
Step 2: In the Run dialog box, depending on your operating system, do the following
Windows 95, 98, and Me users: Type command and click OK.
Windows NT, 2000, and XP users: Type cmd and click OK.
The command line window opens which is a black window with light gray text.
Step 3: In the command line window, type ping 66.185.0.68 and press Enter. This is your DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.
Your ping test was successful and you can get to our DNS server if you receive the response Reply from 66.185.0.68 bytes=32 time<#ms TTL=128.
Your ping test was unsuccessful and you aren’t able to get to our DNS server if you receive the response Request timed out
Step 4: Type ping yahoo.com. This will verify that you can access the Internet.
Your ping test was successful If you receive the response Reply from xxx.xxx.xxx.xx bytes=32 time time<xms TTL=128 then the ping test was successful. Note that numbers will appear in place of each x.
Your ping test was unsuccessful and you aren’t able to get to our DNS server if you receive the response Request timed out. This means that you are not currently able to access the Internet.
If you have any questions, please call our customer support group at (888-360-WISP).